Smiths Detection opens new facility in India to serve airport clients
August 27, 2019 – UK-based security solutions provider Smiths Detection has opened a new training and experience centre in India to serve airport clients.
Located in Gurugram in the state of Haryana, the $1.5m service centre will house a training centre, customer call centre, rework depot, parts warehouse and customer experience lab.
Smiths Detection will use the facility to support companies working at ports, borders and in the hospitality industry as well as to better serve its clients across Asia Pacific and the Middle East.
Smiths Detection Asia Pacific and Middle East vice-president Jerome de Chassey said: “Smiths Detection’s continued investment in the region reflects our commitment to the Asia Pacific and the Middle East.
“The new service, training and experience centre in India will allow us to work with customers to implement future-proof threat detection strategies and provide training to use our technology most effectively.”
Built across 11,000ft², the new hub will be used to provide training on its computed tomography X-ray (CTX) and explosives trace detection (ETD) systems.
The firm said that the technical training on conventional X-ray screening systems (CXS), metal detectors and networking solutions will also be offered at the new facility.
The customer experience lab will showcase Smiths Detection’s smart screening solutions procedure, intended to enhance traveller experiences, boost operational efficiency and improve security effectiveness.
Smiths Detection India managing director Vikrant Trilokekar said: “India is expected to become the world’s third-largest air passenger market by 2024. Keeping in pace with the changing landscape, we want to be able to offer our customers enhanced support and training services that they need.
“Our new service, training and experience centre will better enable our team to quickly respond and help our customers find solutions that best address their growing business needs.”
The facility will accommodate a rework depot that will restore high-value components to full operational mode.